On-Line Policies
Privacy Policy
We do not sell, rent or lease mailing lists or other user data to anyone. We will not make your personal information available to any unaffiliated parties without consent. All information collected is used for internal use only!
Freight Claims
Claims for lost or damaged goods in transit must be made directly with the carrier whether prepaid or collect to you. If you suspect hidden damage, note this on the bill of lading when received. Stainless steel rocker panel kits and box caps should always be inspected for hidden damage immediately.
Returned Goods Policy
A Returned Good Request form (RGA) found on our website www.ior.ca hover over Dealer Portal and click on forms or the inside cover at the back of the catalog, must be filled out and faxed to the originating Interior Offroad warehouse prior to returning goods. To receive an RGA number, please call either of the Canadian Toll Free Numbers or emailing sales@ior.ca . Goods returned without the proper R.G.A. number will be refused. Products must arrive to the originating Interior Offroad warehouse in saleable condition, unused, and in its original packaging and shipped pre-paid.
No returns allowed on Interior Offroad Manufactured Aluminum Products. Returned goods will be assessed and a restocking/handling charge may apply. Please ensure that the product goes back to the originating Interior Offroad Warehouse.
Warranty Claims
The Warranty Claim request form found on our website and on the inside cover at the back of our catalog must be filled out and faxed to the originating Interior Offroad Warehouse. The policy of the specific manufacturer will determining warranty eligibility. Products must be shipped prepaid. Credits will not be issued for warranty products. New products will be sent to replace the defective goods. Products must be returned to the originating warehouse.
Terms on Account
Terms on open accounts are net 60 days. There will be a 2% per month charged on all overdue accounts.
Interior Offroad is not responsible for typographical errors or missing information. Please call Interior Offroad for the absolute latest and most correct information.
Images may not
represent actual product.
FAQS
Q) How can I tell if an item is in stock?
A) Our stock is showing for each product number (combination of all three warehouses). If an Item you ordered is out of stock, we will contact you within a timely manner (within an hour of placing order) to let you know the ETA on that item. If it is not in stock, some Items we can get in overnight or within a few days, whereas others may take one or more weeks. Also we do not keep inventory of our manufactured products. Those are built as the orders come in. Please allow an addition two days when ordering manufactured items.
Q) Do you ship internationally?
A) Interior Offroad currently ships across Canada and the United States. Additional shipping charges may apply.
Q) If I do not see something on your website, can you special order it?
A) This usually depends on the item itself, please call customer service at: 800-663-4344 BC & Yukon, 866-444-4435 AB & East or Grande Prairie & Area (780) 402-2255. A representative will be able to give you information about your specific product including estimated time of arrival/manufacturing and in-bound shipping options.
Q) Do you sell or distribute any of my information (email, phone number, etc.)?
A) No, Interior Offroad respects your privacy and does not distribute any information that you provide through our website or on-line store. All information collected is for internal use only!
Q) How do I create an account?
A) You need to have an existing charge account with us in order to have an online store account. When you go to the home page of the online store for the first time, on the left hand side, click apply for account. Follow the simple prompts adding the required information regarding username, full name, company, phone #, fax #, e-mail, and country. Once you have done this, click send request and then the application has been sent. Once it has been approved, you will be e-mailed your password to access the site. Once logged in for the first time, you can change the password to one you can remember. You can then simply log in to make further purchases online using your username and password.
Q) I forgot my password.
A) Simply click on the “click here to reset your password” icon below where you log in. Fill in your username and email address associated with your account. A reminder will be sent to you via email instructing you to log in with a temporary password. You can then login and change your password to one you can remember.
Q) How do I return my product?
A) All returns require a Return Goods Authorization (RGA) number given either by calling the Canadian Toll Free number or emailing sales@ior.ca. All returns must be pre-approved and the specific RGA number must appear clearly marked on the waybill and the carton of the return. Shipping costs regarding returns are the responsibility of the consignee and not IOR. Re-Stocking fees may apply! In the case of special factory order parts or custom manufacturing items, these would be deemed as non-returnable.
Q) Can I return model specific parts?
A) Any parts returned for credit or exchange must be in new condition in the original packaging. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will NOT be accepted for return. BE SURE THE PART YOU ORDER IS FOR YOUR SPECIFIC VEHICLE. Please be aware of this policy before beginning installation of any model specific part. Re-Stocking fees may apply!